Customer Support


Have questions?
We've got answers.


How does the Carbonator work?

Check out the Quick Start Guide!

1. Screw in the CO2 tank from the bottom.

2. Fill the bottle with water to the "max" line.

3. Screw the bottle into the machine.

4. Press and hold the button to carbonate. Hold longer for more bubbles, and shorter for less bubbles.

5. Remove the bottle and pour yourself a glass of fresh sparkling water.

What's included in the box?

The Carbonator Box Includes:
1 x Sparkling Water Machine
1 x AWA Bottle (1L / 34ox)
Required 60L CO2 tank is NOT included. 

Where can I get CO2 tanks?

The required 60L CO2 tank is NOT included. You can find these at most grocery stores (Target, Walgreens etc.) where they can be traded in for refills at about half the price. AWA does not sell tanks on our website because we feel the trade-in option is more sustainable than shipping refills back and forth. If you prefer to order online you can also search for food grade 60L CO2 tanks on Amazon.

Shipping & Returns

How much is shipping?

United States – FREE
Arrives in 2-5 business days.

Calculated at checkout. 
Please insert your shipping address for an exact rate.

For other shipping options please see Shipping & Returns.

What's your return policy?

Don't love it? Return it! We have a 30 day return policy.
Please see Shipping & Returns for details.

Get in touch

If you have questions about your order, or if talking to a real-life human is more your thing, you can reach us here.